Introduction
The Nigerian Communications Commission (NCC) on July 29, 2024, issued new guidelines aimed at simplifying tariff plans for mobile network operators (MNOs) in Nigeria. These guidelines, published under the directive titled “Guidance on the Simplification of Tariffs in the Nigerian Communications Sector,” are designed to enhance transparency, fairness, and consumer protection in the telecommunications industry.
Six Things to note on the new NCC Guidelines on the Simplification of Tariff for Telecommunication Operators:
1. Unbundling of Promotional Elements: MNOs are now required to separate promotional elements from standard tariff plans. Promotions must be offered as standalone services and are subject to the NCC’s approval, adherence to time limits, and compliance with Quality of Service (QoS) regulations.
2. Tariff Plan Simplification: The guidelines mandate that all tariff plans be presented in a clear and understandable format. Operators are required to display essential information such as plan names, prices, validity periods, and per-second billing rates for voice calls, both on-network and off-network. This move is aimed at empowering consumers to make informed decisions regarding their telecom services.
3. Migration Period: Telecom operators have been given until December 31, 2024, to migrate all subscribers to the simplified tariff plans. During this period, existing bonus-led tariff plans can remain in operation, but operators must educate their subscribers on the upcoming changes.
4. Transparency and Consumer Protection: The NCC has emphasized that all tariff information must be communicated to subscribers in clear language and in a user-friendly format. The guidelines also require the full disclosure of tariff plans via Unstructured Supplementary Service Data (USSD), ensuring that consumers are fully aware of their current plans and charges.
5. Promotion of Fair Competition: By standardizing tariff structures, the NCC aims to promote fair competition among telecom operators, ultimately benefiting consumers with better services and pricing.
Conclusion
These guidelines are part of the NCC’s broader effort to address concerns over rapid data depletion and other consumer grievances. The Commission has directed telecom operators to conduct independent audits of their billing systems to enhance transparency and improve service quality by 50% by the end of 2024.